The Hidden Costs of Help Desk Avoidance, via Smalltalk Tidbits, Industry Rants.

As James points out, "Standardise PC hardware and software" might sound like a good idea to the pointy-haireds, but it can't apply to everyone. I can't go a week without needing to install something or other. The PC guys here take a "you break it, you fix it" attitude with PC developers, which is fair enough. If you take the back off the radio, the warranty is void.