Don't you mean that you'll be *geeking* it up?

Hmmm, I think Comet is on my boycott list.

Sigh. Not another one. Why are we boycotting Comet?

I bought a PC from PC World and it was great and at a great price. All credit to them they gave me brilliant service all the way.

I WORK AT PC WORLD! AN I WOULD'NT LIE THEY DO WHAT THEY CAN FOR ALL CUSTOMERS! I THINK SIMON SUCKS ASS AT COMPUTERS FULL STOP THATS WHY HE IS PASSING HIS INCOMPETIENCE OVER TO THE PROFESSIONALS BESIDES WHO BUYS A COMPUTER FROM COMMET ANYWAY ?

Well you got a bad sales advisor then, I work at pc world and i check the laptop the customer wants if we dont have it i look for an alternative and tell them about that. And if you buy from pc world again take Pc performance. Just thought id say.

I work at PC World too, Colchester, check it out, we're doing great. 8th in the Country I might add.
Its like most places, you can get advisors that suck, if he/she had done his job then you would have worked away with a smile and a good deal. PC World are getting increasingly better, however I still wouldn't buy a pre-built system myself as I build my own. Though I certainly couldnt build one to the price/power that HP/Advent/Compaq and Packard Bell are knocking them out at. Still I prefer the benifits of building my own, no added software *cough*Sony Vaio*cough*....*cough*suck...pretty boy laptops *cough*

Hehe, I work at PC world too. I'll admit, we could do with getting our stock re-orders in quicker, but when I start my shift I print out a list for myself of all our laptops (PCW employees - C.O.O.L >> Reporting >> Stock by Product >> planning code 1012, spread the word to any new employees! Not enough Sales advisors do that, it saves so much time. :-D )

As for PC Performance, it's (hate to admit it) by far the best thing we offer in PC world, ask for a free month to try it out, and at least get an upgrade or something. I can't believe that on our base units it's 3.99 a month - that's about 50 quid a year, and you get a free healthcheck at the end of the year worth 50 quid anyway! So why the hell not?

i work for pc and i always carry around a slr (stock level report) cause im the major seller of laptops in the store so i know what models we have have, what is in stock, their price and their spec

I work for pc world and its crap i hate having to sell well push pcp when people just dont want it and sell up to people who dont have the money its all about money

i also work for pc world and i think people have forgot to tell you COMMET is pc world there the same company

I work at PC world too and I have to admit most people I work with don't know their arse from their elbow. Some of us are ok but most really are thick. Oh and "Aj" Dsg don't own Comet we own Currys, Thanks for illustrating how ill informed most Pc world guys are...

Hi, dont know who you guys are, but i work at pc world...

I know what this guys on about. Sadly the staff at PC worlds arent really given much formal training, and are often encouraged to turn up and train on their own time.

Which obviously rarely happens.

The stock problems are due to a much lamented problem with the stock system, which is run on obsolete programs that are painfully slow and inaccurate.

Personally Im as bloody sick of it as you are.

peace.

Hi all,

Has to be said some of the stuff about PCW is all true -

I work at the tech guys (the technical support team) and constantly get face with customers bein told one thing which isnt true.

Most of the stuff they sell will break down pretty sharpish (usually a few weeks) but when it starts to get a bit older thats when problems can happen.

And PCP/Extended warranty is probably worth it, i have it on my fuji seimens laptop (actually bought from curry - same company) and good to know if my laptop "falls down stairs" will be repaired/replaced in less than 3 weeks.

I work at PC World, too. You got a screwed up store, to be honest. I have never, ever, EVER sold a laptop to someone before I have my hands on it. First of all, I carry a stock level report with me when I'm on the floor. Next to laptops we allegedly have five or more of, I put a little check-mark, because they'll almost always be there if we're meant to have that many. Then, when someone decides on one, I go and find it, bring it out, and physically scan it into the system.

As for replacing stock, you can never blame that on the people in the store. Essentially, the local hub/head office will send us stuff twice a week -- but they don't tell us what's coming and we don't have much control over it. They send us what they want, when they want, full stop.

Some PC World employees are thicker than cement paste. But I'm proud to say that I work with a really good team. It's unfortunate that PC World has such a bad name with some people, especially since 99% of the time, the customer who bad-mouth us were complete twats from start to finish. A lot of us, if not most, care about our customers and work our asses off. Personally, if it wasn't going to be a gaming machine (in which case I'd custom-build), and the deal was good (which it often is), I'd buy from PCW in a heartbeat, and that's coming from someone who knows the place backwards-forwards-and-inside-out. Take that and compare it to you, a customer, who essentially has no idea about any of it.

Uh, one more thing. AJ, you're a dumbass. Comet is NOT the same store group. We're owned by DSGi, and Comet is owned by KESA. Brick.

I work at PC World, sure pc world's always had some bad press over staff, but if they were selling TUP that wasn't even in stock you should complain. That's what the managers are for. As Kel said some pc world CA's don't know much at all about pc's and it's rather odd why they were employed. I'm a technical buff so I've always found explaining, and inevitably selling, computers very easy and so does everyone else at my branch. It's PCP I struggle with :D

, I work at PCworld. It can offer great services, our store seems to do fine,its just the other numpties...

Ok, FYI, whoever said that Comet was part of DSGi, shame on you; you don't know your own company.

Like everyone else here (apparently), I also work at PCW. The first thing I do when a customer expresses an interest in a laptop check the stock, before even clarifying what its going to be used for, accessories etc, because its a waste of your time and the customers time if you get to the end of a long conversation about how a particular laptop fits people's needs, just to find out that the store doesn't have any. I either check stock by an SLR (Stock Level Report) if I have one to hand (but they get out of date pretty quickly at our store as we're a big one that can shift a fair amount in a few hours), or, failing that I simply walk 5 metres to an Eclipse terminal. It's a fantastic idea to have a terminal right next to the laptop runs, then you aren't running around the store to find a terminal just to check stock. And then, if all else fails, I go to the warehouse and visually check for them. Because if you don't have your hand on it YOU CAN'T SELL IT! Or at least you shouldn't.

In terms of staff competence, I would say that most people at my store know a fair amount when it comes to computers, more than the general public at any rate, which (sorta) qualifies them. But if I don't know something, I never guess when it comes to a customer, if I don't know something, I'm not afraid to ask either a CDP2/3, a Tech Guy of a Manager. Although I do admit there are some people that work at PCW that are completely incompetent and don't deserve the job.

J x

I think the previous staff member was getting their Currys mixed up with their Comet's :-|

The DSGi group is better known for the household brands Dixons, Currys and PC World - there are other companies in the group such as PC City [Continental Europe] and various online brands such as MacWarehouse and PIXmania.

Have you guessed that like many others here i too work for PC World, i'm a BSA and whilst our staff come from wide and varied backgrounds they do try their best to deliver good service.

Yes sure there will always be people who are in the wrong job, every job has them but certainly in my store and a few others i have been to they are good people with the right knowledge striving to deliver a consistently good level of service in an incredibly fast changing and dynamic marketplace.

I'm proud to work at PC World, i feel good when i have helped someone out selling them a PC that meets their needs and fits their budget, i personally would never sell someone a pc that didn't fit either. There are some customers though that have lofty expectations and a very low budget and lets face it if you buy cheap you get cheap

However I'm not a big supporter of PCP but when you consider that the number one cause of technical faults is user error then i consider it a necessary evil to encourage people to protect their investment.

And all PC World staff should know, like James said - know your stock!!!

I'm another one who works for PC World and also make sure I carry a Stock Level Report. However, we get some pillocks like Simon who sneer at everything we do to try and make himself look big to his companions. Doesn't work!!!!

Lol I love the way this discussion has been turned around from one small person as previously stated "tryin to make himself look big in front of his friends" to a complete account of what I witness every day in pc world, quality staff trying to deliver a quality proposition. This is so being shown next qtt.

Look, fact is people have a bad experience at PC World. You can try to fix that, or you can just tell us that we've somehow *imagined* the bad experiences we've had. Pick the latter, and we'll pick another shop. No skin off our noses.

BTW, this was the same PC World branch which famously refused to fix a hardware fault on a laptop 'cos someone had put Linux on it. Twats.