May 27, 2002
Why won't users RTFM?

According to this article it's basically because manuals aren't interesting.

This is true, but what can you do about it? If you are writing a game, well, perhaps you can make things more interesting. But if you are writing a manual for, say, an insurance system, well, what can you do?

In fact, Joel points out that users don't read anything.

Posted to Software development by Simon Brunning at May 27, 2002 12:42 PM
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